All products sold by InkwearUS.com are custom-made to order through our third-party print-on-demand fulfillment partner. Every item is produced specifically for you after your order is placed. Please review this policy carefully before making a purchase.

4.1 No Returns for Change of Mind

This policy is standard throughout the print-on-demand industry. We strongly encourage customers to review all product details, sizing charts, colors, and order information carefully before completing checkout.

4.2 When You Are Entitled to a Refund or Replacement

We stand behind the quality of our products and will provide a free replacement or full refund when an issue is caused by a production, fulfillment, or shipping error.

4.2.1 Defective, Damaged, or Misprinted Items

If your item arrives defective, significantly damaged during transit, or contains a printing error such as an incorrect design, misaligned print, or faded print, you may request a free replacement or full refund.

Once verified, we will arrange a replacement or refund at no additional cost to you.

4.2.2 Wrong Item Received

If you receive an incorrect product, wrong color, wrong size based on what was ordered, or any item different from your order confirmation, please contact us within 30 days of delivery.

We will either ship the correct item free of charge or issue a full refund.

4.2.3 Mislabeled Size

If the garment label does not match the size ordered, this is considered a fulfillment error.

Please provide photographs of both the garment and size label. Upon verification, we will replace the item or issue a refund.

4.2.4 Lost in Transit

If your shipment is confirmed lost by the carrier and does not arrive within a reasonable time beyond the estimated delivery window, please contact us within 30 days of the estimated delivery date.

We will investigate the shipment and arrange a replacement or full refund where appropriate.

4.3 Size Exchanges

Because all products are manufactured on demand, we do not offer size or color exchanges.

Customers should carefully review the sizing chart available on each product page before ordering. Sizing information is supplied by the garment manufacturer and reflects actual product measurements.

If an incorrect size was selected during checkout but the item was produced correctly according to the order, we cannot provide a free replacement.

In certain circumstances, we may offer a discount toward a replacement order at our discretion.

4.4 30-Day Claim Window

Claims submitted after this period cannot be guaranteed for replacement or refund because they fall outside our fulfillment partner's claim window.

4.5 How to Submit a Claim

To request a replacement or refund, please provide the following:

• Email: info@inkwearus.com
• Subject Line: Order Claim — [Your Order Number]
• Full Name
• Order Number
• Description of the Issue
• Clear Supporting Photographs
• Preferred Resolution: Replacement or Refund

We aim to review and respond to all claims within 2–3 business days.

For approved claims, a replacement order or full refund will be issued. In most cases, the defective or incorrect product does not need to be returned.

4.6 Refund Processing

Approved refunds are issued to the original payment method used during checkout.

Refund processing generally takes between 5–10 business days from the date of approval, depending on your financial institution or payment provider.

You will receive a confirmation email once your refund has been processed.

4.7 Do Not Ship Returns to Us

Unauthorized returns cannot be processed, accepted, or refunded.

4.8 Fulfillment Errors

Valid claims involving defective, damaged, misprinted, incorrect, or lost products are covered under our fulfillment partner's fulfillment guarantee.

This means there is no cost to you when a verified production or shipping error has occurred.

4.9 US Consumer Protections

Nothing in this Policy is intended to limit, waive, or reduce any rights available to consumers under applicable United States federal or state law.

This includes rights that may arise under consumer protection statutes, warranty laws, and the Magnuson-Moss Warranty Act where applicable.

Consumers who believe their rights have not been respected may contact the Federal Trade Commission (FTC) or their state Attorney General.

4.10 Canadian Consumer Protections

Canadian customers retain all rights available under applicable federal and provincial consumer protection legislation.

Nothing in this Policy limits or excludes statutory rights that cannot legally be waived.

Customers may also contact the Competition Bureau of Canada or their provincial consumer protection authority if they require additional guidance.